Custom Order Request — Frequently Asked Questions
Custom Order Request — FAQ
Have questions about placing a custom order? Here's everything you need to know before you submit.
💰 Pricing & Deposits
How is my custom order priced?
Pricing depends on several factors: garment style, order quantity, design complexity, print method, and requested turnaround time. Because every order is unique, a final quote is provided after we review your submission.
When do I pay?
- Orders under $200: Paid in full before production begins.
- Larger orders: A nonrefundable deposit may be required to hold your spot and cover initial production costs. The remaining balance is due before shipment.
Is the deposit refundable?
Deposits on larger orders are nonrefundable. This covers the cost of materials and production setup committed on your behalf. Please review your order details carefully before confirming.
🎨 Artwork & Approval
What file formats do you accept for artwork?
For best results, please submit high-resolution files. Preferred formats include PNG (transparent background), PDF, SVG, or AI. Low-resolution or blurry images may affect print quality — we'll notify you if your file needs to be reuploaded.
Will I receive a proof before production starts?
Digital proofs are provided on request. If you'd like to review a proof of your design before production begins, just let us know when you place your order and we'll send one for your approval.
When does production start?
Production begins only after:
- Your order has been reviewed and availability confirmed.
- Payment (or deposit) has been received in full.
- Any artwork or proof approvals required have been completed.
Submitting a request does not guarantee availability or lock in your order until these steps are complete.
📐 Sizing
How do I choose the right size?
Each garment style may fit differently. We recommend reviewing the size chart for the specific garment included in your quote. If you're unsure, let us know in your order notes and we can advise before production. Custom orders cannot be exchanged for size once production has started.
Can I order multiple sizes in one custom order?
Yes! Mixed-size orders are welcome. List all sizes and quantities needed in your submission form. Pricing may vary by size (e.g., 2XL and above).
⏱ Turnaround & Deadlines
How long does production take?
Standard processing time is 3–5 business days after all approvals and payment are received. This does not include shipping transit time.
Do you offer rush orders?
Rush production may be available depending on capacity. An additional rush fee will apply. Please mention your deadline in your submission so we can confirm availability before accepting your order.
What if I have a hard deadline (event, gift, etc.)?
Include your deadline date in the order notes. We will do our best to accommodate it, but we cannot guarantee delivery dates until your order is confirmed. We recommend submitting at least 2–3 weeks before your event date to allow time for review, production, and shipping.
🔄 Returns & Refunds
What is your return policy for custom orders?
Custom orders follow our 14-day custom-order return policy. Because items are made to order, we cannot accept returns or exchanges for buyer's remorse or sizing errors after production has begun. Returns are accepted only in the case of a defect or error on our part.
What if there's a mistake on my order?
If your order arrives with a print error, defect, or incorrect item due to our mistake, please contact us within 14 days of delivery with photos and your order number. We will make it right.
Can I cancel my order?
Cancellations may be accepted before production begins. Once production has started, the order cannot be cancelled and any deposit paid is nonrefundable. Contact us as soon as possible if your plans change.
📬 Still Have Questions?
Reach out via our Contact page and we'll get back to you as soon as possible.