Contact Us

Get in Touch

We'd love to hear from you! Whether you have a question about an order, need help with sizing, or want to start a custom order — we're here.

Contact Information

Response time: We typically respond within 1–2 business days (Mon–Fri). Orders and inquiries submitted over the weekend will be addressed the following Monday.

Custom Order Inquiries

Ready to create something one-of-a-kind? Here's how to get started:

  1. Email us at identiteesandthings@gmail.com with the subject line "Custom Order Request".
  2. Include in your message:
    • Your name and preferred contact method
    • Item type (t-shirt, hoodie, tote, etc.) and quantity
    • Desired colors and sizing
    • Design concept or reference images
    • Deadline or needed-by date (if applicable)
  3. Attach your artwork — see accepted formats below.
  4. We'll follow up with a quote and timeline within 1–2 business days.

Accepted Artwork Formats

  • Preferred (print-ready): PNG (transparent background), SVG, PDF, AI, EPS
  • Accepted: JPG/JPEG (300 DPI or higher for best results)
  • Not recommended: Low-resolution screenshots or images under 150 DPI

Not sure if your file will work? Send it anyway and we'll let you know.

💬 Have questions about custom orders? Check out our Custom Order FAQ — covering pricing, deposits, artwork, proofs, sizing, turnaround, and returns.

Policies

Before placing an order, please review our store policies: