Refund policy

Dees Tees and Things Return & Refund Policy

We want you to love what you ordered from Dees Tees and Things. If something isn't right, please review the policy below and contact us so we can help.

Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, merchandise must be in the same condition in which it was received: unworn, unused, unwashed, and with any original tags or packaging when applicable. Proof of purchase is required.

To request a return, contact us at identiteesandthings@gmail.com before sending your item back. Returns sent without prior authorization may not be accepted.

Unless the return is due to an error by Dees Tees and Things or an eligible defective or damaged item, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Cancellations

Standard online orders may be cancelled within 1 hour of purchase.

After the cancellation window has passed, we may have already begun processing or preparing your order and cannot guarantee that a cancellation can be accommodated.

Custom and personalized orders are subject to the special-order terms below.

Custom & Personalized Orders

Because custom and personalized merchandise is created or sourced specifically for you, custom and personalized orders are not eligible for return or exchange due to change of mind, incorrect size selection, or customer-approved design choices.

Once design work, production, personalization, or special-order purchasing has begun, custom orders generally cannot be cancelled.

Customers are responsible for reviewing and approving names, dates, numbers, spelling, sizing, colors, and other personalization details before production. Dees Tees and Things is not responsible for errors contained in customer-approved information or artwork.

If Dees Tees and Things makes an error in producing your approved order, please contact us promptly so we can make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If an item arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible at identiteesandthings@gmail.com.

Please include your order number, a description of the issue, and photographs when applicable. We will review the issue and determine the appropriate resolution.

When a return or replacement is required because of an error by Dees Tees and Things or an eligible defect, Dees Tees and Things will cover the applicable return shipping cost.

Sale Items & Gift Cards

Gift cards are non-returnable and non-refundable.

Items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges

We do not process direct exchanges. For eligible merchandise, the fastest way to obtain another size or item is to complete an approved return and place a new order.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at identiteesandthings@gmail.com.

European Union Orders

Where applicable, customers purchasing merchandise shipped into the European Union may have additional cancellation or return rights required by law. Nothing in this policy is intended to limit rights that cannot legally be waived.

Questions?

For questions about returns, cancellations, custom orders, or refunds, contact:

Dees Tees and Things
identiteesandthings@gmail.com